Customer Service

Customer Service

Change of Address

Change of Address

Complaints

Complaints are handled by the Chief Appraiser.  Please follow this link for information on contacting the Chief Appraiser and the complaint process .  <TLO>

Format and Delivery of Forms and Applications

You may deliver your form or application by

  • mail to our postal address of P.O. Box 578, Bastrop, Texas 78602
  • email to the appropriate department as indicated on forms/guidelines
  • drop off box located  on the south side of our building located at 212 Jackson Street, Bastrop, Texas

When submitting a form or application by email, it must be legible and is preferred as a .pdf file.  Photo imagery of the form is not acceptable.

Electronic Communication

Tax Code Section 1.085(a-1) requires a tax official to deliver communications to a property owner or the property owner’s designated representative electronically if requested. The election remains in effect until rescinded, in writing, by the property owner or the designated representative.

To opt into electronic communication, please select this link TAXPAYER ONLINE PORTAL to register or sign in to your online portal account. Click on the communication tab and follow the instructions to submit your request for electronic communications. Should you have any questions, please contact our office at 512-303-1930.

On-Line Surveys

We are constantly striving to provide superior customer service and helpful information to the public.  Your input, positive or negative, would greatly assist us.  Please take a moment to fill out our customer service and/or website surveys.

Customer Service Survey

Website Survey

Public Information Open Records Request

The Bastrop Central Appraisal District posts a vast number of open records on this website to promote open government, including the District’s appraisal plan, financial budget, and other beneficial information.  We highly recommend these tools and services to make it easier to access public information records.

The Texas Public Information Act gives the public the right to request access to government information.  All persons who request information must do so in writing and include enough description and details of the information, allowing the governmental body to accurately identify and locate the information that you are requesting.

The request must be for records or information that already exists.  The Public Information Act does not require a governmental body to create new records, perform legal research, or to answer questions.

All requests must be in writing, you are not required to use the form below.

Open Records Request Form

To file a Public Information Request electronically, please submit your request to: publicinfo@bastropcad.org

Required Public Notices

2025 Public Notice